If Remote Expert is enabled in Team Settings, users have the ability to call out for help using the Remote Expert assistant, either before or during a job.

On a mobile device this will be displayed as a phone icon on the top right hand side of the home page and via Options (iOS) or 3 dots (Android) on the top right hand side during a job.

On an HMT the option will be displayed as a phone icon on the home page and as a phone icon on the top of the screen during a job.

Remote Expert enables the user to speak with a 3rd party and share their screen if needed to assist them with completing their job.

Before Job                                                                                    During Job

Before Job

During Job